Privacy Policy

Last updated: April 18, 2026

This Privacy Policy describes how HomiWorks (“we”, “us”, or “our”), operated at HomiWorks.com, collects, uses, stores, and shares information when you use our website and related services (the “Services”). HomiWorks helps homeowners and businesses discover tradespeople and helps professionals present listings across the Middle East and North Africa.

Information We Collect

Account information

• Name, email address, and account credentials (including authentication data when you sign in with email, password, magic links, passkeys, or social providers you choose)
• Profile details you add to your account (such as locale and preferences)

Professional listing information (tradespeople)

If you create or manage a listing, we may collect:

• Contact details you choose to display (for example, phone number used for WhatsApp or similar channels)
• Trade type, service area (such as city and country), and descriptive information (bio, pricing ranges where provided)
• Photos you upload (profile photo, portfolio or work photos, and optional verification documents such as trade license or identification where we request them for review)

Search, discovery, and usage data

• How you use the Services (for example, searches, pages viewed, and interactions with listings)
• Device and browser information, approximate location derived from IP address where applicable, and diagnostic or performance data

Support and communications

• Messages you send through contact forms or support channels, and related metadata (such as timestamps)

Payments (where billing is enabled)

• Billing-related information processed by our payment partners (we do not store full payment card numbers on our servers; payment data is handled according to the payment provider’s terms)

How We Use Your Information

We use the information above to:

• Operate, maintain, and improve the Services (including search, listings, reviews where available, and account management)
• Display listings to people searching for trades and facilitate contact methods you enable (for example, opening WhatsApp with the number you provided)
• Process subscriptions or purchases where applicable, prevent fraud, and comply with law
• Send service-related notices, security alerts, and (where permitted) product updates
• Measure usage and improve reliability, performance, and user experience

Photos, portfolio images, and verification documents

• Images you upload are stored and transmitted using industry-standard protections appropriate to our infrastructure
• Portfolio and profile images are used to present your listing to other users as you intend
• Verification documents, when collected, are used only for identity or eligibility checks related to the Services and are handled with restricted access
• You may request removal of certain content or your account as described under Your rights; retention may be limited by legal or dispute-resolution needs

Third-party services and links

• Messaging apps: When you use a “contact” or similar feature that opens WhatsApp or another third-party app, that service’s privacy policy and terms apply to activity that occurs outside HomiWorks
• Authentication providers: If you sign in with a social or identity provider, we receive information from that provider according to your settings and their policies
• Infrastructure and analytics: We use reputable hosting, storage, email, analytics, and payment vendors who process data on our behalf under contractual safeguards

Data security

We protect information through measures such as encryption in transit, access controls, secure configuration of cloud services, and ongoing review of our practices. No method of transmission or storage is completely secure; we work to reduce risk in line with the nature of the Services.

Your rights

Depending on where you live, you may have rights to:

• Access or receive a copy of personal information we hold about you
• Correct inaccurate information
• Delete your account or certain data, subject to legal exceptions
• Object to or restrict certain processing, or withdraw consent where processing is consent-based
• Export data in a portable form where technically feasible

You can exercise many of these choices through your account settings or by contacting us below. You may also opt out of non-essential marketing communications where we send them.

Data retention

We retain information for as long as needed to provide the Services, comply with law, resolve disputes, and enforce our agreements. Typical examples:

• Account and listing data: Retained while your account is active and for a reasonable period after closure to recover from accidental deletion or meet legal obligations
• Usage and security logs: Retained for a limited period consistent with troubleshooting, security, and analytics needs
• Deleted accounts: Personal data associated with the account is deleted or anonymized within a reasonable timeframe unless a longer period is required by law

Exact periods may vary by data category and jurisdiction.

Cookies and similar technologies

We use cookies and similar technologies to keep you signed in, remember preferences, understand how the Services are used, and improve performance. You can control cookies through your browser settings; disabling some cookies may limit certain features.

Children’s privacy

The Services are not directed to children under the age where they may not lawfully use the platform in their jurisdiction. We do not knowingly collect personal information from children inappropriately. If you believe we have done so, please contact us and we will take appropriate steps.

International transfers

We may process and store information in countries other than your own. Where required, we use appropriate safeguards (such as contractual clauses) for cross-border transfers.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated through the Services or by email where appropriate.

Contact us

For privacy-related questions or requests:

• Website: https://HomiWorks.com/en/contact (Contact page; other locales use the same path under your language prefix, for example /ar/contact.)

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This policy explains how HomiWorks collects, uses, and protects your personal information when you use HomiWorks.com.